A Coach Approach to Peer Support
By taking a “coach approach” in conversations with individuals facing challenges, peer support volunteers can help others feel seen, heard and understood. This unique approach to conversations is different than what is typically experienced in professional relationships where consulting or advice-giving is the norm.
Drawing from the core competencies used in the coaching profession, practical skills and approaches will be explored in this workshop led by certified professional coach and lawyer, Karmen Masson. Participants will learn and practise how to:
- Create a safe and supportive environment that quickly produces mutual trust and respect
- Communicate effectively through active listening, powerful questioning and direct communication
- Help others gain awareness, design actions and set goals that are most important to them
Participants will experience demonstrations of real coaching conversations and have opportunities to practice their skills and new approaches with other volunteers. To enrich the practical experience, participants are encouraged to bring at least one personal or professional issue or challenge that they are currently facing and willing to share for purposes of practise. No issue is too small or too large.
About the Facilitator
Karmen Masson is a certified professional coach, lawyer and leadership consultant. Over the past 20 years she has been in both private and government practice and has held senior management and executive positions. Her most notable roles have included Executive Legal Counsel to the Chief Justice of the Court of Queen’s Bench, Review & Assessment Officer, and Executive Director of Court of Queen’s Bench Administration. She also has extensive experience instructing law at the post-secondary level.
In addition to her professional work Karmen founded and for many years led the operations of a successful charitable organization that has assisted thousands of disadvantaged individuals searching for employment.
Karmen is dedicated to helping professionals achieve success through professional coaching and providing leaders at all levels with tools to improve interactions and achieve exceptional results. She believes that coaching is one of the most powerful ways to assist individuals in overcoming challenges, find their own best solutions and move forward to achieve personal and professional success.